Refund Policy

Our Commitment to You

At Yeah IPTV, we guarantee the quality of our IPTV subscription service. This policy defines the conditions that may allow for a refund, fostering a transparent and fair process for all customers.

Refund Eligibility

You might be entitled to a total or partial refund in the following cases:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, kindly follow these steps:

Connect with our support team at Contact page.
Use this email subject: 'Refund Request'.
Please provide your complete name, the email associated with your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Inquiry

Hello,

I am contacting you to request a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Clearly state your reason briefly, for instance, technical difficulties, duplicate payments, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Analysis of case by support team
Same day after approval Your refund has been initiated to the original payment method ({Payment Gateway 1} / {Payment Gateway 2}).
5–10 business days Availability of funds relies on bank/card issuer.

Expect an email update at every milestone. Response times could be delayed during weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be allowed in the following cases:

You are not pleased with the channel list or content.
Your internet service is not fast or stable enough for streaming.
You have infringed upon our Terms of Service, like account sharing.
You are dealing with geo-blocking restrictions in your area that are out of our hands.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

After receiving approval, refunds are usually handled within 3 business days, but the actual reflection of funds in your account can take 5 to 10 business days, based on your bank or payment processor. For updates, please contact support.

In most cases, refunds for changing your mind are not available after the initial 7-day period. We suggest you explore our features and ask any questions before committing to a subscription. For further details, check our Refund Policy or reach support.

Our subscription plans automatically renew. If you overlook cancellation prior to your renewal date, please contact us right away. Refunds for renewals are evaluated on an individual basis. Discover more in our Terms.